Shipping Policy

Shipping Information

Thank you for shopping with Soft Structure™. We’re committed to getting your order to you as quickly and smoothly as possible.

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Processing Times

Orders are typically processed within 1–3 business days after your purchase is confirmed.

Please note that processing times may be slightly longer during busy periods, holidays, or product launches.

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Estimated Delivery Times

United Kingdom

Estimated delivery: 5–12 business days

International Shipping

Estimated delivery: 7–20 business days

Shipping times may vary depending on your location, customs processing, and courier delays outside of our control.

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Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email where available.

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Delayed Orders

While we aim to deliver within estimated timeframes, occasional delays may occur due to:

• customs processing
• courier issues
• weather conditions
• high shipping demand

We appreciate your patience and understanding.

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Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. Soft Structure™ is not responsible for orders shipped to incorrectly entered addresses.

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Lost or Damaged Items

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us and we’ll do our best to help resolve the issue.